Privacy Policy – Fill Design Group
Effective Date: January 1, 2026
Last Updated: February 2, 2026
Company: Fill Design Group
Website: https://filldesigngroup.com
1. Introduction
Welcome to Fill Design Group (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services.
By accessing or using our website or services, you agree to the practices described in this policy.
2. Information We Collect
A. Personal Information
We may collect information that identifies you, including:
Name, email address, phone number, and postal address
Account login credentials
Billing and payment details
Profile information if you register an account
Customer support communications (calls, emails, chats, SMS)
This information is collected when you:
Register or create an account
Submit contact, consultation, or newsletter forms
Request quotes or purchase services
Communicate with us via email, phone, chat, or SMS
B. Non-Personal Information
We automatically collect non-identifiable data such as:
Device type, operating system, and browser
IP address (anonymized where required)
Pages visited, referral sources, click behavior, and time spent
This data helps us improve performance, usability, and security.
C. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Remember user preferences
Analyze website performance
Deliver relevant content and marketing
Cookie Types:
Essential Cookies: Required for site functionality
Analytics Cookies: Measure anonymous usage
Advertising Cookies: Deliver relevant ads
Functionality Cookies: Remember preferences
You may manage cookies via your browser settings. Some features may be affected if cookies are disabled.
3. How We Use Your Information
We use collected information to:
Provide and maintain our services
Respond to inquiries and support requests
Process payments and transactions
Send service updates, newsletters, and marketing communications
Improve website functionality and security
Detect fraud and comply with legal obligations
4. Legal Basis for Processing (EEA / UK Users)
For users in the EEA or UK, we process personal data based on:
Your consent
Contractual necessity
Legal obligations
Legitimate business interests
5. Sharing Your Information
We may share data with:
Service Providers: Hosting, analytics, payment processors, messaging providers
Business Partners: Only with your consent or to deliver services
Legal Authorities: When required by law
Affiliated Companies: For internal operations and support
We do not sell or rent your personal information.
6. SMS, MMS, and Messaging Communications (TCPA & A2P Compliance)
A. Consent to Receive Messages
If you provide your phone number and explicitly opt in—through our website forms, checkboxes, verbal consent, or other approved methods—you agree to receive SMS, MMS, or messaging communications from Fill Design Group. These messages may include service updates, appointment reminders, project-related communication, and, where permitted, marketing or promotional content related to website services, audits, follow-ups, and improvement opportunities.
We do not send unsolicited or cold messages.
B. SMS Communications
Users who opt in may receive recurring messages. Message frequency varies depending on your interaction with our services, with a reasonable limit applied. Standard message and data rates may apply.
You may opt out at any time by replying STOP, or request assistance by replying HELP.
We do not share, sell, or rent mobile numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
C. Messaging Data Use
Information related to messaging, including phone numbers, message content, and timestamps, is used solely for communication and service delivery purposes. It is not used for third-party marketing.
7. Third-Party Tools & Integrations
We use trusted third-party services including:
Chatbots & AI Tools
Provide real-time assistance and collect inquiries
CRM Systems
Manage leads, contacts, and customer communications
Examples: HubSpot, Zoho CRM
Analytics & Marketing Tools
Google Analytics, Google Tag Manager
Social media pixels (Meta, LinkedIn)
Email platforms (Mailchimp, Brevo)
CDNs & Infrastructure
Cloudflare, AWS CloudFront
These providers process data under their own privacy policies.
8. GDPR Rights (EU / UK Users)
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability
Withdraw consent at any time
Requests can be sent to privacy@filldesigngroup.com.
9. CCPA / CPRA Rights (California Users)
California residents may:
Request details of collected data
Request deletion
Opt out of sale or sharing (we do not sell data)
Limit use of sensitive personal information
Receive non-discriminatory service
Submit requests via privacy@filldesigngroup.com.
10. Data Security
We implement safeguards including:
HTTPS encryption
Secure servers and firewalls
Role-based access controls
Regular security audits
No system is 100% secure; absolute security cannot be guaranteed.
11. International Data Transfers
Your information may be processed outside your country. Appropriate safeguards are applied in accordance with applicable laws.
12. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors.
13. Data Retention
We retain personal data only as long as necessary to:
Fulfill the purpose of collection
Comply with legal obligations
Resolve disputes and enforce agreements
14. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent changes. Continued use of our services constitutes acceptance of updates.
15. Contact Us
Email: privacy@filldesigngroup.com
Phone: +1 (716) 226-6426
Address: Fill Design Group, Aurora Waterfront, GN 34/1, GN Block, Sector V, Bidhannagar, West Bengal 700091, India
Website: https://filldesigngroup.com