Privacy Policy – Fill Design Group

Effective Date: January 1, 2026
Last Updated: February 2, 2026
Company: Fill Design Group
Website: https://filldesigngroup.com

1. Introduction

Welcome to Fill Design Group (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services.

By accessing or using our website or services, you agree to the practices described in this policy.

2. Information We Collect

A. Personal Information

We may collect information that identifies you, including:

  • Name, email address, phone number, and postal address

  • Account login credentials

  • Billing and payment details

  • Profile information if you register an account

  • Customer support communications (calls, emails, chats, SMS)

This information is collected when you:

  • Register or create an account

  • Submit contact, consultation, or newsletter forms

  • Request quotes or purchase services

  • Communicate with us via email, phone, chat, or SMS

B. Non-Personal Information

We automatically collect non-identifiable data such as:

  • Device type, operating system, and browser

  • IP address (anonymized where required)

  • Pages visited, referral sources, click behavior, and time spent

This data helps us improve performance, usability, and security.

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences

  • Analyze website performance

  • Deliver relevant content and marketing

Cookie Types:

  • Essential Cookies: Required for site functionality

  • Analytics Cookies: Measure anonymous usage

  • Advertising Cookies: Deliver relevant ads

  • Functionality Cookies: Remember preferences

You may manage cookies via your browser settings. Some features may be affected if cookies are disabled.

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our services

  • Respond to inquiries and support requests

  • Process payments and transactions

  • Send service updates, newsletters, and marketing communications

  • Improve website functionality and security

  • Detect fraud and comply with legal obligations

4. Legal Basis for Processing (EEA / UK Users)

For users in the EEA or UK, we process personal data based on:

  • Your consent

  • Contractual necessity

  • Legal obligations

  • Legitimate business interests

5. Sharing Your Information

We may share data with:

  • Service Providers: Hosting, analytics, payment processors, messaging providers

  • Business Partners: Only with your consent or to deliver services

  • Legal Authorities: When required by law

  • Affiliated Companies: For internal operations and support

We do not sell or rent your personal information.

6. SMS, MMS, and Messaging Communications (TCPA & A2P Compliance)

A. Consent to Receive Messages
If you provide your phone number and explicitly opt in—through our website forms, checkboxes, verbal consent, or other approved methods—you agree to receive SMS, MMS, or messaging communications from Fill Design Group. These messages may include service updates, appointment reminders, project-related communication, and, where permitted, marketing or promotional content related to website services, audits, follow-ups, and improvement opportunities.

We do not send unsolicited or cold messages.

B. SMS Communications
Users who opt in may receive recurring messages. Message frequency varies depending on your interaction with our services, with a reasonable limit applied. Standard message and data rates may apply.

You may opt out at any time by replying STOP, or request assistance by replying HELP.

We do not share, sell, or rent mobile numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

C. Messaging Data Use
Information related to messaging, including phone numbers, message content, and timestamps, is used solely for communication and service delivery purposes. It is not used for third-party marketing.

7. Third-Party Tools & Integrations

We use trusted third-party services including:

Chatbots & AI Tools

  • Provide real-time assistance and collect inquiries

CRM Systems

  • Manage leads, contacts, and customer communications

  • Examples: HubSpot, Zoho CRM

Analytics & Marketing Tools

  • Google Analytics, Google Tag Manager

  • Social media pixels (Meta, LinkedIn)

  • Email platforms (Mailchimp, Brevo)

CDNs & Infrastructure

  • Cloudflare, AWS CloudFront

These providers process data under their own privacy policies.

8. GDPR Rights (EU / UK Users)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

Requests can be sent to privacy@filldesigngroup.com.

9. CCPA / CPRA Rights (California Users)

California residents may:

  • Request details of collected data

  • Request deletion

  • Opt out of sale or sharing (we do not sell data)

  • Limit use of sensitive personal information

  • Receive non-discriminatory service

Submit requests via privacy@filldesigngroup.com.

10. Data Security

We implement safeguards including:

  • HTTPS encryption

  • Secure servers and firewalls

  • Role-based access controls

  • Regular security audits

No system is 100% secure; absolute security cannot be guaranteed.

11. International Data Transfers

Your information may be processed outside your country. Appropriate safeguards are applied in accordance with applicable laws.

12. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors.

13. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purpose of collection

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

14. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent changes. Continued use of our services constitutes acceptance of updates.

15. Contact Us

Email: privacy@filldesigngroup.com
Phone: +1 (716) 226-6426
Address: Fill Design Group, Aurora Waterfront, GN 34/1, GN Block, Sector V, Bidhannagar, West Bengal 700091, India
Website: https://filldesigngroup.com