Privacy Policy – Fill Design Group

Effective Date: January 1, 2026
Last Updated: January 20, 2026
Company: Fill Design Group
Website: https://filldesigngroup.com

1. Introduction

Welcome to Fill Design Group (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you consent to the practices described in this policy.

2. Information We Collect

A. Personal Information

We may collect information that identifies you, including:

  • Name, email, phone number, postal address

  • Login credentials

  • Billing or payment details

  • Profile information if you register

  • Customer support interactions

This information is provided when you:

  • Register or create an account

  • Fill contact or newsletter forms

  • Purchase products or services

  • Communicate with us

B. Non-Personal Information

We automatically collect non-identifiable data, such as:

  • Device type, operating system, browser

  • IP address (anonymized)

  • Pages visited, click patterns, and time of visits

This helps us improve our website and services.

C. Cookies & Tracking

We use cookies and similar technologies for:

  • Remembering preferences

  • Website analytics and performance tracking

  • Personalized content and marketing

Types of cookies:

  • Essential Cookies: Required for website functionality

  • Analytics Cookies: Track anonymous usage

  • Advertising Cookies: Display relevant ads

  • Functionality Cookies: Remember preferences

You can manage cookies in your browser, though some features may be affected.

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our services

  • Respond to inquiries and support requests

  • Process transactions

  • Send updates, newsletters, and marketing communications

  • Detect and prevent fraud or security issues

  • Comply with legal obligations

4. Legal Basis for Processing (EEA / UK Users)

If you are in the EEA or UK, we process your data based on:

  • Consent

  • Contract performance

  • Legal obligations

  • Legitimate business interests

5. Sharing Your Information

We may share your data with:

  • Service Providers: Hosting, analytics, payment processors

  • Business Partners: With your consent or to provide services

  • Legal Authorities: To comply with laws

  • Affiliated Companies: For operations and support

We do not sell or rent your personal information.

6. Third-Party Tools, Chatbots, CRMs, and CDNs

We use trusted third-party services to operate and improve our website and services:

Chatbots:

  • AI-driven customer support chatbots

  • Collect inquiries and assist users in real-time

CRM (Customer Relationship Management):

  • Manage customer contacts, support requests, and communication

  • Examples: HubSpot, Zoho CRM

CDNs (Content Delivery Networks):

  • Ensure fast, secure delivery of website content globally

  • Examples: Cloudflare, AWS CloudFront

Analytics & Marketing Tools:

  • Google Analytics, Google Tag Manager

  • Social media pixels (Facebook, LinkedIn)

  • Email marketing platforms (Mailchimp, Sendinblue)

These providers may collect usage information according to their own privacy policies.

7. GDPR Compliance (EU Users)

If you are a resident of the European Economic Area (EEA) or the UK, you have the following rights under the GDPR:

  • Right to Access: Request a copy of your personal data

  • Right to Correction: Correct inaccurate or incomplete data

  • Right to Erasure: Request deletion of your personal data

  • Right to Restrict Processing: Limit how we use your data

  • Right to Data Portability: Receive your data in a machine-readable format

  • Right to Object: Opt-out of direct marketing

  • Right to Withdraw Consent: You may withdraw consent at any time

To exercise these rights, contact: privacy@filldesigngroup.com

8. CCPA / CPRA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request details about personal information we collect, use, and share

  • Right to Delete: Request deletion of personal information

  • Right to Opt-Out: Opt-out of the sale or sharing of personal information

  • Right to Non-Discrimination: You cannot be discriminated against for exercising your privacy rights

  • Right to Limit Use of Sensitive Personal Information: Restrict the use of sensitive data such as geolocation, financial info, and health info

Submit requests via: privacy@filldesigngroup.com

For more details, California residents may visit: https://oag.ca.gov/privacy/ccpa

9. Security

We implement robust safeguards including:

  • HTTPS encryption

  • Secure servers and firewalls

  • Access controls

  • Regular security assessments

No system is fully secure; absolute security cannot be guaranteed.

10. International Data Transfers

Data may be processed or stored outside your country. Appropriate safeguards are in place per international privacy laws.

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect information from minors.

12. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Receive your data in portable format

  • Withdraw consent

Contact: privacy@filldesigngroup.com

13. Retention of Data

We retain personal data only as necessary:

  • To fulfill the purpose of collection

  • To comply with legal obligations

  • To resolve disputes and enforce agreements

14. Changes to This Policy

We may update this Privacy Policy. The “Last Updated” date will reflect any changes. Continuing to use our website constitutes acceptance of updated policies.

15. Contact Us

Email: privacy@filldesigngroup.com
Phone: +1 (716) 226-6426
Address: Fill Design Group, Aurora Waterfront,
GN 34/1, GN Block, Sector V,
Bidhannagar, West Bengal 700091, India, India
Website: https://filldesigngroup.com